DEALING WITH GRIEVANCES
Scenario example responses
**Thank you to @Renee Makepeace for allowing me to share her responses here. Well considered and a good example of how to respond using the framework.
One of your team members complains that another staff member keeps rolling her eyes when asked to help with anything.
Acknowledge: Let her know that you understand and that you are hearing her frustrations.
Assess: The complaint is between educators and the educator making the complaint is coming to their immediate supervisor which is appropriate. Plan: Ask for some examples of when they may of happened such as what are the kind of requests for help.
Create a plan to have an assigned person to be nearby the child who bites at various high risk intervals during the day. Decide if it needs to be the dame person all day or if there is swap out. Make it clear that everyone is responsible for the child, but there is close proximity teacher for safety.
If you disagree with a quick reactive response to guiding (the child who bit) behaviour, take the suggestion as another perspective to behaviour guidance and be curious about if it will work. See yourself as a scientist doing very important experiment and your hypothesis or prediction differs from your bosses but you need to carry out both. Show your boss that you will plan this response as per her suggestion and ask if you can check this with the family. Then plan to carry out the strategies you believe will work. Give both a long period of time. One week is not enough to gather credible evidence. At least 6 weeks. Create a plan to keep families feeling confident that action is being taken. Describe to the families what the action is where there is seemingly 'no action' and your reasons for it.
Create a collaborative problem solving session with Sally to see what she thinks about being the person to call about the biting. Work together to define the problem and map out the possible solutions. It may not be as easy as simply changing the person who calls. Gather all your information and go back to your boss with possible solutions.